Effective software starts with individual advice –
and doesn’t end as soon as the deployment is over
enaio® from OPTIMAL SYSTEMS is a tailor-made product. This means that our ECM software adapts optimally to the required objectives, as well as the existing structures and processes within your organization. To ensure this, we offer our users and customers a comprehensive range of services.
As an enaio® user, you will receive full support in all phases of solution design, project definition, and execution. Consultants with many years of experience will assist you in all steps of the implementation.
You and your employees will be given targeted training in using the software application, allowing you to optimally put the variety and flexibility of enaio® into practice. Our in-house support team ensures that any problems that occur are solved individually and as quickly as possible.
In this way, you can be sure that your individual ECM solution always brings the benefits you expect – as a solution for a single area as well as a digital information management platform for your entire company or institution.
Open communication and fast decision-making.
Comprehensive expertise provided by our trainers and supervisors.
Take control of individual projects and areas of responsibility.
Preventive maintenance and operational support from OPTIMAL SYSTEMS. Concrete work simplification with little effort.
Numerous funding opportunities, e. g. through project work and internal training.
Head of Consulting
Your ECM project will be developed by our experienced consultants on the basis of intensive exchange. We work thoroughly and make time for you. This enables us to tell you exactly which solutions you need – and which you don’t.
Our software is used everywhere: in industry, public authorities, and hospitals. And all of this in more than 30 countries.
Our consultants with many years of experience are ready to help you with analysis and solution design. Project runtimes and implementation costs can be reduced by using best-practice templates. You company structures can be individually adjusted, and your business processes optimized, at any time.
Head of Support
OPTIMAL SYSTEMS offers individually configured ECM solutions. Naturally, this includes individual support via our in-house support center, which caters to ECM users and partners alike. Most problems can be solved quickly via remote maintenance. If required, we can also solve your questions directly on your premises.
Are you eligible for support and have a support request? Please contact the support representative in your company so that they can contact the responsible support team. Please always state your extension number.
You can reach our hotline Monday through Friday (except public holidays) from 8:30 am to 5:30 pm.
Your active and closed service cases can be accessed in the support center of the OPTIMAL SYSTEMS group.
Head of Training
Make the most of your ECM software! We support you in doing so. Whether you are a new user wanting to get started quickly or an advanced user wanting to expand your specialist knowledge – our training courses will help you to get the most out of your enaio®. Practice-oriented, verifiable and of consistently high quality.
Integrated learning concept
Our training program combines interactive webinars with digital learning – practical, flexible and always up to date.
OS Academy (OSA)
We look forward to welcoming you to our learning platform. The OS Academy is our learning platform for customers and partners. It offers you access to all training courses, an overview of your booked courses and an extensive catalog of training opportunities.
Take a look at our Academy catalog and find the right offer for you: OS Academy.
If you have any questions, please do not hesitate to contact us at or use our booking form (German only).
Chief Operating Officer, OPTIMAL SYSTEMS GmbH
In an increasingly complex working world, the performance requirements of IT departments are constantly increasing. Particularly during drastic changes such as expansion or restructuring, IT must grow with the company, and be flexible and proactive. By using enaio®, you have already made the best choice. However, despite extensive automation, even optimal software requires maintenance and care.
Head of Department, SAP® Solutions Center
Organize documents and processes better than ever before. With enaio® and SAP®, it’s in your hands.
The world speaks SAP. However, there are certain important functional areas that SAP does not cover. SAP therefore offers a certified archive interface with which documents, data, and documents can be outsourced. OPTIMAL SYSTEMS has been an SAP partner since 1998 and has its own SAP Solutions Center. enaio® extends SAP with ECM functions that support various archiving and document management scenarios.
General Remarks
Software & Services
LOCATIONS